1. Formulate sales plans and strategies for assigned customer groups or business lines, define team KPIs and action plans, and guarantee the achievement of sales targets.
2. Lead the sales team to develop new clients and maintain relationships with key existing customers, increasing customer loyalty and deepening business cooperation.
3. Conduct regular customer visits, collect service feedback, propose improvement measures, and sustain long-term stable customer partnerships.
4. Monitor sales performance, analyze sales data on a periodic basis, and adjust sales strategies and resource allocation in a timely manner to deliver business objectives.
5. Manage daily operations of team members, provide training and guidance covering customer service standards and freight operation procedures, and conduct performance appraisals to upgrade the overall competency of the team.
6. Coordinate with internal operation and customer service teams to resolve issues arising during order execution, ensuring smooth cargo transportation and delivery.
7. Gather customer demands and market intelligence, put forward suggestions for the optimization of the company’s products and services, and improve customer satisfaction.
8. Take charge of negotiation, signing and follow-up execution of customer contracts to ensure full compliance with contractual terms and safeguard corporate interests.
9. Oversee accounts receivable collection, follow up overdue payments especially customer fund management, and mitigate credit risks.
10. Address customer complaints and objections, deliver effective solutions, and preserve sound customer relations as well as the corporate brand image.
11. Maintain sound communication with overseas agents, coordinate international shipping resources, control service quality and costs, and meet the requirements of Japanese clients.
12. Participate in optimizing the company’s sales management systems and workflows to boost work efficiency and align with the management standards of the Japanese headquarters.
13. Complete other ad-hoc tasks assigned by supervisors and support the implementation of the department’s overall development strategy.

Job requirements:

1. Bachelor’s degree or above, majoring in International Trade, Logistics Management, Japanese, Business English (English proficiency preferred) or other related disciplines.
2. 5–10 years of sales experience in the international freight forwarding industry; candidates with experience in ro-ro ships and breakbulk cargo vessels are preferred.
3. Fluent listening, speaking, reading and writing skills in Japanese or English for independent business communication with overseas clients; solid English proficiency to handle international business documents.
4. Strong sense of responsibility and ability to work under pressure with rigorous and meticulous work style; excellent communication and coordination skills as well as customer service awareness, and recognition of Japanese corporate culture.

1. Arrange booking matters with shipping companies and booking companies
2. Contact the client and transportation team to arrange for the goods to be stored, boxed or loaded on board
3. Cooperate with customs declaration, inspection and other related work
4. Send information to the destination port agent or group company after the ship departs
5. Confirm costs and revenue, and complete monthly settlement and invoicing work

1. College degree or above
2. More than two years of experience in maritime operations is preferred
3. Multiple route operation experience is preferred
4. Smooth English reading and writing; Basic listening and speaking skills

1. Confirmation of Marine MBL and HBL Bill of Lading
2. Issue HBL and apply for MBL
3. Print warehouse allocation receipt
4. System Entry
6. Organize and submit customs declaration materials
7. Track and inquire about the status of goods, including packing in and late departure of ships, and promptly notify customers
8. Track pre orders and chargebacks

1. Vocational school degree or above, majoring in logistics related fields
2. Serious and meticulous work, high stability, and strong teamwork spirit
3. Fast typing and high work efficiency

1. Book air freight, confirm bill of lading and settle expenses with customers, and contact overseas agents to send forecasts;
2. Liaise with customers for daily warehouse entry and exit operations, settle expenses, and reconcile with suppliers;
3. Other logistics business auxiliary operations and other operations arranged by leaders;

1. College degree or above in logistics related majors
2. At least two years of experience in logistics and freight forwarding, familiar with air freight import and export business, and familiar with logistics and warehousing processes
3. Have a sense of responsibility and meticulous work
CET-4 or above is preferred

1. Assist in handling air freight imports and exports
2. Allocation of customer goods and document processing
3. Tracking and settlement of payment for goods
4. Customer daily business liaison

1. College degree or above
2. English level 4 or above
3. Knowledge of import operations or customer service, with overseas contact experience preferred
4. Over 3 years of relevant industry experience